Backup Exec Remote Agent service stops during a backup and error "faulting application beremote.exe, version 12.5.2213.144, faulting module msvcr80.dll/msvcp80.dll, version 8.0.50727.3053, fault address 0x00015148".
Problem
Error
The backup job fails with the following error:
0xe00084f8 - The network connection to the Backup Exec Remote Agent has been lost. Check for network errors.
Final error category: Resource Errors
For additional information regarding this error refer to link V-79-57344-34040
Final error category: Resource Errors
For additional information regarding this error refer to link V-79-57344-34040
Backup- Test\Symantec
The connection to target system has been lost. Backup set canceled
During a backup of the remote server, the Backup Exec Remote Agent service stops responding on the Media server.
The following error is recorded in the System Event log:
The following error is recorded in the System Event log:
Event Type: Information
Event Source: Application Error
Event Category: (100)
Event ID: 1004
Description:
Reporting queued error: faulting application beremote.exe, version 12.5.2213.144, faulting module msvcr80.dll//msvcp80.dll, version 8.0.50727.3053, fault address 0x00015148.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 62 65 72 ure ber
0018: 65 6d 6f 74 65 2e 65 78 emote.ex
0020: 65 20 31 32 2e 35 2e 32 e 12.5.2
0028: 32 31 33 2e 31 34 34 20 213.144
0030: 69 6e 20 6d 73 76 63 72 in msvcr
0038: 38 30 2e 64 6c 6c 20 38 80.dll 8
0040: 2e 30 2e 35 30 37 32 37 .0.50727
0048: 2e 33 30 35 33 20 61 74 .3053 at
0050: 20 6f 66 66 73 65 74 20 offset
0058: 30 30 30 31 35 31 34 38 00015148
Exceptions:
Backup- Test\Symantec
V-79-57344-34108 An unexpected error occurred when cleaning up snapshot volumes. Confirm that all snapped volumes are correctly resynchronized with the original volumes. - AOFO: Initialization failure on: "L:". Advanced Open File Option used: No. The network connection failed during the snapshot. Check the network, and then run the job again.
Specially for the above Exception follow Symantec KB article www.symantec.com/docs/TECH38338
Solution
1. Check if the Remote agent on the remote server is updated.
2. Check if AOFO is in use, try not using AOFO option during this backup on the affected server. If required AOFO to be used on that server check if vsp.sys installed during the RAWS installation & try to remove AOFO (Windows 2003 only)
3. Check the open file technology used during the snapshot backups & if set to use automatic select the open file technology then select VSS.
4. Use the virus scanner's exclusion list to exclude the VSS cache file and its folder (see the Related Documents section of this Tech Note for more information). The cache file is created in a hidden folder named Backup Exec AOFO Store in the root of the selected volume.
Now run the backup job only on affected server and it will be successful backup.
Supplemental Materials
Source | Error Code |
Value | 0xe00084f8 |
Description | The network connection to the Backup Exec Remote Agent has been lost. Check for network errors. |
Source | UMI |
Value | V-79-57344-34040 |
Description | The network connection to the Backup Exec Remote Agent has been lost. Check for network errors |
Source | Event ID |
Value | 1004 |
Description | Reporting queued error: faulting application beremote.exe, version 12.5.2213.144, faulting module msvcr80.dll//msvcp80.dll, version 8.0.50727.3053, fault address 0x00015148. |
Source | UMI |
Value | V-79-57344-34108 |
Description | An unexpected error occurred when cleaning up snapshot volumes. Confirm that all snapped volumes are correctly resynchronized with the original volumes. - AOFO: Initialization failure on: "L:". Advanced Open File Option used: No. The network connection failed during the snapshot. Check the network, and then run the job again. |
Legacy ID
334076
Article URL http://www.symantec.com/docs/TECH75076
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