[轉貼Backup Exec Remote Agent service stops module msvcr80.dll

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Technical Solution

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Problem

Backup Exec Remote Agent service stops during a backup and error "faulting application beremote.exe, version 12.5.2213.144, faulting module msvcr80.dll/msvcp80.dll, version 8.0.50727.3053, fault address 0x00015148".

Error

The backup job fails with the following error:

0xe00084f8 - The network connection to the Backup Exec Remote Agent has been lost. Check for network errors.
Final error category: Resource Errors
For additional information regarding this error refer to link V-79-57344-34040

Backup- Test\Symantec

The connection to target system has been lost. Backup set canceled

During a backup of the remote server, the Backup Exec Remote Agent service stops responding on the Media server.
The following error is recorded in the System Event log:

Event Type: Information

Event Source: Application Error

Event Category: (100)

Event ID: 1004

Description:

Reporting queued error: faulting application beremote.exe, version 12.5.2213.144, faulting module msvcr80.dll//msvcp80.dll, version 8.0.50727.3053, fault address 0x00015148.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Data:

0000: 41 70 70 6c 69 63 61 74 Applicat

0008: 69 6f 6e 20 46 61 69 6c ion Fail

0010: 75 72 65 20 20 62 65 72 ure ber

0018: 65 6d 6f 74 65 2e 65 78 emote.ex

0020: 65 20 31 32 2e 35 2e 32 e 12.5.2

0028: 32 31 33 2e 31 34 34 20 213.144

0030: 69 6e 20 6d 73 76 63 72 in msvcr

0038: 38 30 2e 64 6c 6c 20 38 80.dll 8

0040: 2e 30 2e 35 30 37 32 37 .0.50727

0048: 2e 33 30 35 33 20 61 74 .3053 at

0050: 20 6f 66 66 73 65 74 20 offset

0058: 30 30 30 31 35 31 34 38 00015148

Exceptions:

Backup- Test\Symantec

V-79-57344-34108 An unexpected error occurred when cleaning up snapshot volumes. Confirm that all snapped volumes are correctly resynchronized with the original volumes. - AOFO: Initialization failure on: "L:". Advanced Open File Option used: No. The network connection failed during the snapshot. Check the network, and then run the job again.

Specially for the above Exception follow Symantec KB article www.symantec.com/docs/TECH38338

Solution

1. Check if the Remote agent on the remote server is updated.

2. Check if AOFO is in use, try not using AOFO option during this backup on the affected server. If required AOFO to be used on that server check if vsp.sys installed during the RAWS installation & try to remove AOFO (Windows 2003 only)

3. Check the open file technology used during the snapshot backups & if set to use automatic select the open file technology then select VSS.

4. Use the virus scanner's exclusion list to exclude the VSS cache file and its folder (see the Related Documents section of this Tech Note for more information). The cache file is created in a hidden folder named Backup Exec AOFO Store in the root of the selected volume.

Now run the backup job only on affected server and it will be successful backup.

Supplemental Materials

Source	Error Code
Value	0xe00084f8
Description	The network connection to the Backup Exec Remote Agent has been lost. Check for network errors.

Source	UMI
Value	V-79-57344-34040
Description	The network connection to the Backup Exec Remote Agent has been lost. Check for network errors

Source	Event ID
Value	1004
Description	Reporting queued error: faulting application beremote.exe, version 12.5.2213.144, faulting module msvcr80.dll//msvcp80.dll, version 8.0.50727.3053, fault address 0x00015148.

Source	UMI
Value	V-79-57344-34108
Description	An unexpected error occurred when cleaning up snapshot volumes. Confirm that all snapped volumes are correctly resynchronized with the original volumes. - AOFO: Initialization failure on: "L:". Advanced Open File Option used: No. The network connection failed during the snapshot. Check the network, and then run the job again.

TECH38338 When performing a backup, the following error is reported, "An unexpected error occurred when cleaning up snapshot volumes. Confirm that all snapped volumes are correctly resynchronized with the original volumes."

Legacy ID

334076

Article URL http://www.symantec.com/docs/TECH75076